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Legal
Terms of Service
Last updated September 20, 2026
Version 3.0
1. About These Terms
Welcome to FitAndShift ("we," "us," or "our"). FitAndShift is an online coaching service. We match you with a real, human coach who helps you build healthy habits, eat better, and train smarter.
These Terms of Service ("Terms") are the rules for using our website, apps, and services (the "Services"). By creating an account or using the Services, you agree to these Terms. If you do not agree, please do not use the Services.
These Terms work together with our other policies:
Privacy Policy (how we handle your data)
Refund Policy (when you can get your money back)
Cookie Policy (the cookies and similar tools we use)
Coach Agreement (extra rules for coaches)
2. Who Can Use FitAndShift
You must be at least 18 years old to use FitAndShift. By using the Services, you promise that you are 18 or older and that the information you give us is true.
FitAndShift is built mainly for people in Pakistan. People in other countries can also use it where the Services are available.
3. Your Account
You can sign up with an email and password or with Google. If you sign up with email, we send you a code to check that the email is yours.
You are responsible for:
Keeping your password safe
Everything that happens under your account
Keeping your details correct and up to date
If you think someone else is using your account, email us right away at contact@fitandshift.com.
4. How the Service Works
When you join as a trainee, you answer a few questions about your goals, habits, and preferences. Our team then assigns you a coach.
Depending on your plan, your coach can:
Review your daily check-ins (meals, habits, mood, and energy)
Build custom workout and meal plans for you
Chat with you inside the app, including sharing files and photos
Call you through the app (audio only, Pro and Elite plans)
You can also track your weight, body measurements, and progress photos.
We may change, add, or remove features over time. If a change takes away a main feature of your paid plan, we will tell you first.
5. Plans and Prices
We offer three plans: Basic, Pro, and Elite. Each plan can be paid for 1 month or 3 months at a time. The price, currency, and features are shown on our pricing page and at checkout before you pay.
Coach calls depend on your plan:
Basic: chat only, no calls
Pro: up to 3 calls with your coach each week
Elite: a call with your coach every day
Calls last up to 30 minutes. A call that is missed, declined, or cancelled does not count toward your weekly calls.
We may change our prices. A new price will not change what you already paid. It applies the next time you buy or renew a plan.
6. How You Pay
You can pay in two ways.
Manual payment (Bank, Easypaisa, or JazzCash)
Send the payment to one of the accounts shown at checkout
Upload a clear photo or file of your payment receipt
Our team checks your payment as soon as we can
Your plan starts once we approve your payment
While your payment is waiting for review, you can withdraw it from your Subscription page.
You must only upload real receipts. If you upload a fake, edited, or someone else's receipt, we will reject it and we may suspend or close your account.
Card payment (through Polar)
When card payment is turned on, you pay through Polar, our payment partner. Polar acts as the seller for card payments. This means Polar handles the charge, taxes, and receipts. Your plan starts once Polar tells us the payment went through. Discount codes can only be used with card payments.
We never see or store your full card number.
7. Renewing, Changing, and Cancelling Your Plan
Renewing
Card plans renew on their own at the end of each billing period until you cancel
Manual plans do not renew on their own. To keep going, you pay again before your plan ends
We send you a reminder about 3 days before a manual plan ends
If you renew early, the unused days of your current plan are added to your new plan
Grace period
If a manual plan ends and you have not renewed, you get a 3-day grace period. During this time you can still use most features, but coach calls are paused. If you do not renew by the end of the grace period, your plan ends and you lose access to paid features.
Upgrading and downgrading
You can upgrade to a higher plan at any time. For manual plans, the value of the days left on your current plan is taken off the price of the new plan, and the new plan starts right away
On a card plan, a downgrade starts at the end of your current billing period
On a manual plan, you can pick a cheaper plan when you renew
Cancelling
You can cancel at any time from your Subscription page. When you cancel, you keep access until the end of the period you already paid for. After that, your plan ends and you will not be charged again.
8. Refunds
You can ask for a full refund within 7 days of your payment being approved or charged. After 7 days, we do not give refunds for unused time. Please read our Refund Policy for the full rules.
9. Keep Chats Inside FitAndShift
Coaches and trainees must talk only inside FitAndShift. This keeps everyone safe and protects your payments.
You must not:
Share phone numbers, email addresses, or social media accounts
Ask to move the chat to WhatsApp, Telegram, Instagram, Snapchat, Facebook, or any other app
Arrange to pay or be paid outside FitAndShift
Our system checks messages for these things. Flagged messages are reviewed by our team. Breaking these rules can lead to a warning, a limit on your account, or account suspension.
10. Health and Safety Notice
FitAndShift gives coaching and support to help you build healthy habits. We do not give medical advice, and we do not diagnose or treat any illness or injury.
Talk to a doctor before you start or change any diet or exercise plan, especially if you have a health condition, an injury, or are pregnant
Stop exercising and get medical help if you feel pain, dizziness, or trouble breathing
Your coach's advice is not a replacement for a doctor
Results are different for every person. We do not promise any specific result, such as a certain amount of weight loss.
You use the Services at your own risk.
11. About Our Coaches
Coaches on FitAndShift are independent partners. They are not our employees. We review every coach before they can take trainees, but we cannot promise that every piece of advice is right for you. Coaches must also follow our Coach Agreement.
If you have a problem with your coach, you can report it from the Support page. You can also leave a review of your coach.
12. Things You Must Not Do
You must not:
Break any law or anyone else's rights
Bully, threaten, harass, or be rude to anyone
Share sexual, hateful, or violent content
Pretend to be someone else or lie about your skills
Upload viruses, copy data from the site with bots, or try to break into accounts or systems
Try to avoid paying, or share your paid account with others
Use the Services to spam or trick people
13. Your Content
You own the content you share with us, such as check-ins, messages, photos, reviews, and articles. You give us permission to store it, show it to the people who need to see it (like your coach), and use it to run the Services.
If you write a review or answer a feedback question, we may show it on our website as a testimonial only if you agree and our team approves it. You can choose to post some reviews without your name.
Coaches who write articles let us publish them on our website after our team reviews them.
14. Suspending or Closing Accounts
We may warn you, limit your account, suspend it, or close it if you break these Terms, put other people at risk, or if the law requires it.
You can delete your account at any time from your Settings page. When you delete your account, any payment still waiting for review is cancelled and your plan stops.
15. Limits on Our Responsibility
We work hard to keep FitAndShift running well, but we cannot promise it will always be available or free of errors. The Services are provided "as is."
As far as the law allows, FitAndShift is not responsible for indirect or unexpected losses, such as lost profits, lost data, or harm to your reputation, that come from using the Services.
As far as the law allows, the most we will owe you for any claim is the amount you paid us in the 12 months before the problem happened, or 100 US dollars (USD $100), whichever is more.
16. Governing Law
These Terms follow the laws of Pakistan. If we have a disagreement, we will first try to solve it by talking with you. If we cannot, it will be handled by the courts of Pakistan.
17. Changes to These Terms
We may update these Terms from time to time. When we do, we will post the new version on this page and change the version number and date. If the changes are big, we will also tell you in the app or by email. If you keep using FitAndShift after the changes start, it means you accept the new Terms.
18. Contact Us
If you have any questions about these Terms, email us at: