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Refunds
Refund Policy
Last updated September 20, 2026
Version 1.0
This Refund Policy explains when you can get your money back from FitAndShift. It is part of our Terms of Service.
1. The 7-Day Refund Rule
You can ask for a full refund within 7 days of your payment.
For a manual payment (Bank, Easypaisa, or JazzCash), the 7 days start on the day we approve your payment
For a card payment, the 7 days start on the day your card is charged
This rule applies to new plans, renewals, and upgrades. For an upgrade, the refund is the amount you paid for the upgrade.
After 7 days, we do not give refunds for time you did not use.
2. Payments Waiting for Review
If you sent a manual payment and it is still waiting for review, you can withdraw it from your Subscription page. If you already sent the money, contact us and we will send it back to you.
3. Payments We Reject
We reject a manual payment when we cannot find your money or the receipt is not clear.
If we could not find your money, there is nothing to refund. You can upload a clearer receipt from your Subscription page
If you did send the money and we made a mistake, contact us with your receipt. We will either start your plan or send your money back
If you upload a fake, edited, or someone else's receipt, you will not get a refund and we may suspend or close your account.
4. Cancelling Your Plan
You can cancel at any time from your Subscription page.
If you cancel within the 7-day window, you can also ask for a full refund
If you cancel after 7 days, you will not get a refund, but you keep access until the end of the period you already paid for
Card plans will not renew after you cancel. Manual plans never renew on their own.
5. When You Cannot Get a Refund
More than 7 days have passed since your payment
Your account was suspended or closed because you broke our Terms of Service
The payment was for time that has already ended
6. How to Ask for a Refund
Email us at contact@fitandshift.com or open a ticket from the Support page in your dashboard. Please include:
The email address on your FitAndShift account
The date and amount of the payment
How you paid (card, Bank, Easypaisa, or JazzCash) and the reference number if you have it
If we approve your refund, your plan ends and you lose access to paid features.
7. How You Get Your Money Back
Card payments are refunded through Polar, our payment partner, to the card you used
Manual payments are sent back to the Bank, Easypaisa, or JazzCash account you paid from, unless we agree on another account with you
Refunds are sent in the same currency you paid in. Your bank or wallet may take a few extra days to show the money.
8. Changes to This Policy
We may update this Refund Policy from time to time. Any change only applies to payments made after the new version is posted.