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Privacy
PRIVACY NOTICE
Last updated September 20, 2026
Version 2.0
This Privacy Notice explains how FitAndShift ("we," "us," or "our") collects, uses, stores, and shares your personal information when you use our website, apps, and services (the "Services").
We are responsible for deciding how your information is used. If you do not agree with this Notice, please do not use the Services. If you have questions, email us at contact@fitandshift.com.
1. WHAT INFORMATION DO WE COLLECT?
Information you give us
Account details: your name, email address, and password (or your Google account if you sign in with Google)
Onboarding answers: your goals, current and target weight, height, eating habits, exercise, sleep, water intake, motivation, challenges, and coaching preferences
Health-related details you choose to share, such as medical conditions, injuries, or foods you avoid
Progress data: weight history, body measurements, and progress photos
Workout and meal plan activity, such as the sets and reps you log
Messages, files, and photos you send in chat
Reviews, feedback answers, and support tickets you send us
Payment details for manual payments: the payment method (Bank, Easypaisa, or JazzCash), the reference number, and the receipt you upload
For coaches: your profile, bio, photo, experience, certificates, languages, specialties, availability, and articles you write
Information we collect on our own
Device and browser details
Your IP address and your general location (country) based on it
How you use the Services, such as pages you visit, buttons you click, and when
Call details, such as when a call started, ended, and how long it lasted
Cookies and similar tools, as explained in our Cookie Policy
Information from other companies
Google: if you sign in with Google, we get your name, email address, and profile picture
Polar: if you pay by card, Polar tells us whether the payment worked and gives us order and subscription IDs. We never get your full card number
Calendly: if you book a free consultation call, Calendly shares the name, email, and time you choose
2. ABOUT YOUR HEALTH INFORMATION
Some of what you share, like your weight, meals, photos, or medical conditions, is about your health. We only use it to give you coaching and to keep you safe. Only you, your coach, and our team members who need it can see it. We never sell it and we never use it for ads.
You choose what to share. You can skip optional questions, but your coach may be less helpful without them.
3. HOW DO WE USE YOUR INFORMATION?
We use your information to:
Create and manage your account
Match you with a coach and let your coach help you
Run chat, calls, check-ins, plans, and progress tracking
Check payments and manage your plan
Send you emails and in-app messages about your account, payments, coach, and plan
Keep the Services safe, including checking chat messages for rule breaking, stopping fraud, and blocking abuse
Fix bugs and make the Services better
Follow the law and enforce our Terms
We only use your information when we have a good reason, such as to give you the Services you signed up for, to keep things safe, because the law requires it, or because you agreed.
4. HOW WE CHECK CHAT MESSAGES
To keep everyone safe, our system checks chat messages for things like phone numbers, email addresses, social media accounts, or requests to move the chat to another app. If a message is flagged, a member of our team may read it and the chat around it. Our team may also review chats when someone reports a problem.
Calls are not recorded.
5. WHO DO WE SHARE YOUR INFORMATION WITH?
We share your information only when needed:
With your coach, so they can coach you (your onboarding answers, check-ins, plans, progress, and chats)
With our team members who run the platform, review payments, and handle support
With companies that help us run the Services (listed below)
With lawyers, auditors, or insurers when truly needed
With a buyer or new owner if our business is sold or merged
With police or government when the law requires it, or to protect someone's safety
Companies that help us run the Services:
Supabase: login, database, and file storage
Vercel: website hosting
Cloudflare: security and faster loading
Polar: card payments
Daily.co: audio calls
Calendly: booking free consultation calls
Resend: sending emails
Upstash: limiting too many requests and speeding up the site
PostHog: understanding how the site is used
Sentry: finding and fixing errors, including short screen recordings of some sessions that help us see what went wrong
Google: sign in with Google
We do not sell your personal information.
6. WHAT DO OTHER PEOPLE SEE?
Your coach sees the information they need to coach you
If you are a coach, your public profile (name, photo, bio, experience, and reviews) may be shown on our website
A review or feedback answer is only shown on our website if you agree and our team approves it. Some reviews can be posted without your name
Articles written by coaches are shown with the coach's name
7. DO WE USE COOKIES?
Yes. We use cookies and similar tools to keep you signed in, keep your account safe, remember your country and currency, and understand how the site is used. Please read our Cookie Policy for the full list.
8. HOW DO WE HANDLE GOOGLE SIGN-IN?
You can sign up and sign in with an email and password, or with Google. If you use Google, we get your name, email address, and profile picture from Google. We use them to create your account and sign you in.
We never get or store your Google password. Google's own privacy policy also applies when you use Google sign-in. We do not offer other social sign-in options right now.
9. IS YOUR INFORMATION SENT TO OTHER COUNTRIES?
We are based in Pakistan. The companies that help us run the Services may store or process your information in the United States, the European Union, or other countries. Their privacy laws may be different from the laws where you live. We take steps to keep your information safe when it is sent to other countries.
10. HOW DO WE KEEP YOUR INFORMATION SAFE?
We use safety steps such as encrypted connections, locked-down database access so each person can only see their own data, and strict checks on who can see what. Payment receipts and chat files are stored privately. No system is 100% safe, so please keep your password safe too.
11. HOW LONG DO WE KEEP YOUR INFORMATION?
We keep your information for as long as your account is open and as long as we need it to give you the Services.
When you delete your account, we close it and remove your login right away. We keep some records, such as payment and billing records, for as long as the law requires or as long as we need them to handle disputes or stop fraud. After that, we delete them or remove anything that could identify you.
12. DO WE COLLECT INFORMATION FROM CHILDREN?
No. FitAndShift is only for people 18 and older. If we find out we have information from someone under 18, we will delete it. If you think a child has given us information, email us at contact@fitandshift.com.
13. WHAT ARE YOUR PRIVACY RIGHTS?
Depending on where you live, you may have the right to:
See the personal information we have about you
Fix information that is wrong
Delete your information (some records may need to stay for legal reasons)
Take back your consent where we rely on it
Object to or limit some uses of your information
You can update most of your details and delete your account from your Settings page. For anything else, email us at contact@fitandshift.com. We may need to check that it is really you before we help.
14. DO NOT TRACK SIGNALS
Some browsers can send a "Do Not Track" signal. There is no agreed standard for these signals yet, so we do not respond to them right now.
15. DO WE UPDATE THIS NOTICE?
Yes, from time to time. When we do, we will change the version number and date on this page. If the changes are big, we will also tell you in the app or by email.
16. HOW CAN YOU CONTACT US?
If you have questions about this Notice or your information, email us at: